19th IBS Cargo Forum

21 - 22 March, 2022 | Dubai

As we progress through 2022, the crisis that has been gripping the world for the past two years is showing signs of fizzling out, albeit slowly. Travel and hospitality industry is earnestly looking forward to international borders finally opening up to more traffic and thereby improved business.

The pandemic has altered the way we live our lives and do our businesses. The pandemic years reinforced the importance of air cargo not only to airlines but also to the citizens of the world that it serves. Air cargo has now found a permanent seat in the board rooms of several global airlines who now have committed investment plans for not only expanding but improving the capability of their air cargo business to global standards.

IBS has always remained committed to air cargo business and continues to invest into iCargo, its flagship product for the management of air cargo business of airlines and handlers. 34 global airlines and handlers have deployed iCargo for the end-to-end management of all facets of their air cargo business from sales, operations, handling, ULD, mail, revenue accounting and revenue management. The iCargo community of global airlines and handlers is representative of the global scope and scale of the product that IBS has built from scratch and continue to maintain to world-leading industry and software standards.

IBS Cargo Forum (ICF) is the key event where global leaders of customer airlines and handlers converge once every six months to discuss and take steps towards the progress of the iCargo Community. Started in 2012, the event has been running successfully with 16 face-t-face events globally and two virtual editions in the last two pandemic years.

ICF 2022 is back as an “in-person” event and happening on 21st and 22nd, March in Dubai. Conrad would host the event for two days that will see business and technology leaders brainstorm on topics that are relevant for tackling the “now” without losing focus on the future. IBS will also be showcasing the on-going product investments that would provide every customer with the right iCargo tools to be successful in their air cargo business.

Join us for Cargo Forum 2022 in Dubai on 21st and 22nd March.


Why Attend

A different perspective

Listen to new and diverse perspective from business leaders and technologists on how the pandemic is altering business dynamics and behavior and the role that technology play for positive outcome

What iCargo offers

IBS showcases the investments that we are continuously doing in the iCargo product that helps you become successful in you business during the pandemic as well as in the world that is slowly emerging from it.

Co-create value

Influence the future direction of the iCargo product roadmap and co-create value for the community

19th IBS Cargo Forum Sessions

Day 1 - 21 March 2022

08:00 - 09:00 Registration

09:00 - 09:15 Welcome Address

Ashok Rajan, SVP & Head - Cargo & Logistics Solutions, IBS Software

09:15 - 09:30 ICF Chairman's Address

Jessica Tyler, President - Cargo and Vice President - Operations Innovation and Delivery, American Airlines

09:30 - 09:50 Product Update

Radhesh Menon, Vice President & Head - iCargo Product Strategy, IBS Software

09:50 - 10:10 Product Viewpoint - Airline Sales & Commercial

Anish Philip Tharakan, Lead Product Manager - Cargo & Logistics, IBS Software

10:10 - 10:30 Product Viewpoint - Cargo Operations

Naveen Jacob, Lead Product Manager - Cargo & Logistics, IBS Software

10:30 - 11:00 | Coffee Break

11:00 - 11:20 Product Viewpoint - Revenue Accounting

Zarir Shroff, Head - Cargo Revenue Accounting Practice, IBS Software

11:20 - 11:40 Product Viewpoint - Next-Gen Customs and Message Broker

Sony Joseph, Senior Product Manager - Cargo & Logistics, IBS Software

11:40 - 12:00 Product Viewpoint - Data Analytics & Application in Air Cargo (Revenue Management)

Padmaja P, Lead Product Manager - Cargo & Logistics, IBS Software

12:00 - 12:20 iCargo - Future-Ready Architecture

Krishna Kumar M, General Manager - Technology, Cargo & Logistics, IBS Software

12:20 - 12:40 iCargo Next Gen - Program Update

Deepu Stephen Thomas, General Manager - Product Management, iCargo, IBS Software

12:40 - 12:45 Concluding Thoughts - Opening Plenary

Ashok Rajan, SVP & Head - Cargo & Logistics Solutions, IBS Software

12:45 - 13:00 Group Photo

13:00 - 14:00 | Lunch Break

14:00 - 17:30 Break-out Session - Cargo Sales

14:00 - 17:30 Break-out Session - Cargo Terminal Operations

14:00 - 17:30 Break-out Session - Cargo Revenue Accounting

14:00 - 17:30 Break-out Session - Mail Handling

14:00 - 17:30 Strategy Group Meeting

18:30 - 21:30 Spirits

Venue: Yoga Deck

18:30 - 23:00 Dinner

Venue: Yoga Deck


Conrad Dubai

P.O. Box 115143 Sheikh Zayed Road
Dubai, U.A.E